Maintenance Service on Thermo Fisher Scientific Liquid Chromatography Mass Spectrometry (LCMS) Instrument

The National Institute of Standards and Technology (NIST) intends to negotiate a firm-fixed priced purchase order on a sole source basis with Thermo Electron North America, LLC for a Maintenance Service contract for an existing liquid chromatography–mass spectrometry (LCMS) system. The performance period of the service agreement shall be effective for one 12-month Base year and two 12-month Option Years for a total period of performance of three years if all options are exercised. The contractor shall provide maintenance service on an existing Thermo Fisher Scientific LCMS instrument at NIST, including field OEM-certified Service Engineer labor, travel, and parts required for Corrective Maintenance visits, priority status for technical support inquiries, scheduled annual standard Preventive Maintenance visits, access to Unity Lab Services Online Knowledge Base, software and firmware updates, and a service report summarizing maintenance performed. • Field OEM-certified Service Engineer labor, travel, and parts required for Corrective Maintenance visits with a targeted response time of 3 business days • Priority status for technical support inquiries with a targeted immediate response time • One scheduled annual standard Preventive Maintenance visit (standard PM kit included) • Access to Unity Lab Services Online Knowledge Base • Software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit • Provide a service report summarizing maintenance performed no later than one day after service is performed