NEMT Broker for Medicaid FFS Beneficiaries

The State of Michigan’s Department of Health and Human Services is seeking a qualified Non‑Emergency Medical Transportation (NEMT) broker to administer Medicaid fee‑for‑service transportation benefits for eligible beneficiaries in Wayne, Oakland, and Macomb counties, with a possible expansion to the entire state. The broker will be responsible for coordinating rides, managing provider networks, ensuring compliance with Medicaid and HIPAA regulations, and meeting service‑level agreements outlined in the contract. Proposals must be submitted electronically by October 30, 2026, after an optional pre‑proposal meeting on September 14, 2026. The award will be based on a technical score (minimum 400/500) and price evaluation. • Scope includes managing all NEMT requests, provider contracts, scheduling, and data reporting for Medicaid FFS beneficiaries. • Required deliverables: Service Level Agreement compliance, data security, insurance, and disaster‑recovery plans. • Mandatory submission of Confidential Treatment Form and adherence to State contract terms. • Evaluation weighted heavily toward technical criteria (500 points total) with pricing considered only for technically acceptable proposals. • Contract likely to be multi‑year and could cover the entire state if the pilot is successful.