Technical Support for Laptop Computers

This solicitation seeks a qualified small‑business vendor to provide onsite hardware support for laptop computers used by the Naval Medical Research Command. The effort includes next‑business‑day or 24‑hour response for hardware failures, data‑retention services for storage devices containing sensitive scientific data, and continuous maintenance to ensure mission‑critical sequencing, bioinformatics, and infectious disease surveillance operations remain functional. The period of performance is one year, from October 2026 through October 2027, and the contract will be awarded on a Lowest Price Technically Acceptable (LPTA) basis. Offerors must be registered in SAM and able to invoice via WAWF. No foreign or third‑party vendors are permitted. • On‑site diagnosis and repair of laptop hardware issues • Rapid (next‑business‑day/24‑hour) support as required • Secure data‑retention for failed storage media • Support for mission‑critical scientific computing environments • One‑year performance window (Oct 2026 – Oct 2027) • Small‑business set‑aside, LPTA award, SAM‑registered contractors only.