Description
Missoula County is seeking a fully integrated, NENA‑compliant Emergency Medical Dispatch (EMD) software system that will interface with its existing New World CAD platform and Motorola Vesta 9‑1‑1 telephony. The vendor must provide software, installation, training, ongoing support, and optional fire/law‑enforcement modules, ensuring compliance with multiple national standards and delivering a minimum one‑year maintenance period (extendable to five years).
• Provide scripted, Q&A‑style dispatch protocols with pre‑arrival instructions and automated case review.
• Integrate seamlessly with the county’s CAD (New World) and 9‑1‑1 phone system (Motorola Vesta).
• Deliver on‑site installation, training for 27 operators and 2 administrators, and 24 × 7 technical support.
• Supply physical EMD guide/flip‑cards, online continuing education, and customizable reporting dashboards.
• Meet NENA, ASTM, NHTSA, NFPA, AHA, CPR, DOT, and EMS physician standards, with optional fire or law‑enforcement modules.