Description
The Department of Veterans Affairs is performing market research to determine if there are sufficient qualified businesses to provide brand name Pyxis (Medstation) for the Edward Hines Jr. VA Medical Center. The scope of work includes the initial purchase of Medstation ES, customer support, initial installation, hardware updates, routine inspections, and annual maintenance. The contractor will also provide a 24/7 helpline and on-site service technician.
Key aspects of the job include:
• Initial purchase of Medstation ES x 7
• Customer Support
• Initial installation of the Med Stations
• Hardware updates that fix a defined functionality problem
• Routine inspections and annual maintenance
• 24 hours, 7 days per week, 800# Helpline for software, hardware, and user questions
• On-site service technician
• Guaranteed 8-hour response time