After-Hours Answering Service

The City of Omaha is seeking a vendor to provide after-hours answering services for the City's Solid Waste Hotline. The service will be required to answer calls outside of normal operating hours and provide information to the public. The vendor must be able to handle up to 50 calls per hour and provide bilingual support in English and Spanish. The contract will be for an initial term of 12 months with the option to extend for up to two additional years. • The vendor will be required to provide a daily report of calls received and handled. • The vendor will be required to maintain recordings of all calls and provide access to the City upon request. • The vendor will be required to comply with all applicable federal and state laws and City regulations. • The vendor will be required to provide a base bid that includes up to 500 minutes of phone usage per month, with an overage rate for additional minutes.