Annual Contract for F5 Premium Support Services

Tarrant County is requesting bids for the Annual Contract for F5 Premium Support Services for the Information Technology Department. The awarded vendor will provide valid, manufacturer-supported Premium (24×7×365) technical support for the specific F5 serial numbers listed for the full contract term. The contract term is 12 months, effective from May 8, 2026, through May 7, 2027. The bid must include all line items, and the pricing must be firm for the entire term. The evaluation criteria will include unit price, delivery, bidder's past performance record, and Tarrant County's evaluation of the bidder's ability to perform. Key points to consider: • The contract term is 12 months • The bid must include all line items • Pricing must be firm for the entire term • The evaluation criteria will include unit price, delivery, and bidder's past performance record • The awarded vendor must provide activation confirmation within 5-7 business days of Purchase Order • No customer configuration data shall be shared externally • No substitutions of part number or support level are allowed without prior written approval