Description
The Auraria Higher Education Center (AHEC) is seeking a vendor to provide an online ticketing and tour booking system for the Golda Meir House Museum. The system should allow customers to browse, reserve, and purchase tickets and tours through a web-based interface. The vendor should provide all labor, materials, equipment, and services necessary to deliver and support the system. The system should have features such as easy online ticket sales and tour reservations, real-time availability and scheduling, secure payment processing integration, and a mobile-friendly and intuitive user interface. The vendor should also provide a proposed implementation timeline, including the estimated number of weeks from issuance of the purchase order to full system go-live.
Some key features and requirements of the system include:
• Easy online ticket sales and tour reservations
• Real-time availability and scheduling
• Secure payment processing integration
• Mobile-friendly and intuitive user interface
• Automated booking confirmations, receipts, and reminders
• Reporting and analytics dashboard
• Compatibility with commonly used nonprofit CRM and email marketing systems
• Visitor data collection and storage in a secure, searchable database
• Administrative controls to review, flag, or approve bookings
• Role-based permissions for administrators, staff, docents, and volunteers
• System must meet PCI DSS Version 4.0.1 requirements for processing credit card transactions
• System must be WCAG 2.1 AA compliant
The evaluation criteria for this solicitation include cost and overall value, platform functionality and visitor experience, ease of administration and reporting, implementation plan and ongoing support, security, accessibility, and compliance, and vendor qualifications and references.