Description
The Kenosha County Purchasing Division is seeking a qualified contractor to provide on-site Information Technology support services for Kenosha Joint Services. The contractor will be responsible for providing a range of IT services, including mission critical systems support, standard systems support, workstation and user support, server support, network support, backup and recovery support, and cyber security support. The contractor will also be required to provide staffing, including an IT manager and additional personnel, to meet the needs of Kenosha Joint Services. The contract will begin on January 1, 2027, and will run for three years, with three one-year options for renewal.
Some key responsibilities of the contractor will include:
• Providing on-site IT support services
• Managing business relationships with software and hardware providers
• Developing and implementing automation scripts for data integration and interoperability
• Providing project management for IT projects
• Developing and administering an annual operating budget for Information Technologies
• Tracking the number of hours for which IT services are performed on a monthly basis
• Assisting with recovery of files for internal investigations and open records requests.