Description
The Department of Social and Health Services (DSHS) is seeking a qualified contractor to provide Apple iOS devices and related services to the Telecommunication Equipment Distribution (TED) Program. The contractor will be responsible for purchasing, setting up, distributing, training, maintaining, and providing ongoing mobile device management for Apple iOS hardware and software, as well as traditional telecommunication devices. The contract will be for a period of 48 months, with an estimated value of $920,000. The contractor must have experience working with government equipment distribution programs, be an Apple Authorized Government Contractor, and have sufficient staffing to work with the State on contract activities.
• The contractor will provide a comprehensive service package, including hardware, software, warranty coverage, remote management, accessibility customization, and end-user technical support.
• The contractor will give the Department the flexibility to purchase devices on an as-needed basis, with devices shipped either to the TED Program or directly to program participants.
• The contractor will provide training that will be available to TED Program staff and contracted service providers, as well as training options for TED Program participants.
• The contractor must ensure client confidentiality and provide services that protect client information on equipment returned for service or disposal.