Description
The City of Sandy Springs is seeking a digital innovation platform to serve as the city's next-generation work order, asset management, call center tracking and ticketing interface, ITSM, and customer relationship management (CRM) ecosystem. The platform should be integrated and interoperable, and may be proposed as a single platform or as modular or partner solutions. The city is looking for a platform that can meet its current and future needs, and that can be implemented and supported by the city's staff. Key features of the platform should include work order management, asset management, call center tracking and ticketing, ITSM, and CRM. The platform should also be able to integrate with other city systems and provide real-time data and analytics.
• The platform should be able to manage work orders and assets across multiple departments and locations.
• The platform should be able to track and manage calls and tickets from residents and city staff.
• The platform should be able to provide real-time data and analytics on work orders, assets, and calls.
• The platform should be able to integrate with other city systems, such as finance and human resources.
• The platform should be able to provide a user-friendly interface for city staff and residents.
• The platform should be able to provide mobile access for city staff.
• The platform should be able to provide automated workflows and business processes.
• The platform should be able to provide real-time reporting and dashboards.