RFP 26-32 Utility Billing and Mailing Services

The City of Huntsville is seeking a vendor to provide utility billing and mailing services. The selected vendor will be responsible for printing and mailing monthly utility bills, as well as providing additional services such as online bill presentment and payment processing. The contract will be for a term of one year, with four optional one-year renewals. The City is looking for a vendor that can provide high-quality services, meet the required deadlines, and offer competitive pricing. • The vendor must have experience in providing similar services to municipal or county governments. • The vendor must have the capability to convert to the City's software and provide online bill presentment and payment processing. • The vendor must be able to print and mail bills within 24 hours of receipt of the billing data. • The vendor must provide a secure online portal for customers to view and pay their bills. • The vendor must be able to provide detailed reports and analytics on billing and payment activity.