Description
The City of Baltimore is seeking a qualified Internet Service Provider to deliver primary and backup broadband connectivity for municipal operations. The contract will cover the provision, installation, and ongoing management of both primary and redundant ISP services, ensuring reliable, high‑capacity internet access across all city facilities. Bidders must submit irrevocable quotes that remain firm for 90 days.
• Provide primary ISP connectivity and a secondary, backup ISP solution for the entire city.
• Manage service level agreements, including uptime, latency, and support response times.
• Deliver installation, configuration, and ongoing maintenance for all network equipment and services.
• Ensure compliance with city security and data protection policies.
• Offer competitive pricing with no disclosed budget ceiling.