Description
The Department of Veteran Affairs, Network Contracting Office (NCO) 15, intends to award a sole source contract to Innovation Associates, Inc (dba iA) for the provision of technical and maintenance support for the Automated Prescription Fulfillment System (APFS) at the Consolidated Mail Outpatient Pharmacy (CMOP) in Charleston. The contract will include a Service and Support Plan (SSP) and Preventative Maintenance (PM) services for the APFS and third-party support equipment. The APFS is a highly specialized system that produces approximately 90% of all prescriptions for Veteran patients at the CMOP, and uninterrupted functionality is essential for the pharmacy to meet operational requirements and support the VA's mission.
Some key features of the job include:
• Providing 24/7 Emergency Technical Support
• Software Support
• Hardware Support
• Spare Parts and Repair Material Authorization (RMA) Services for Equipment/Dispensers/Cannisters
• Preventative maintenance
• On-site support provided by three (3) iA System Managers
The contract will be a Firm Fixed-Price (FFP) contract for one year plus four option years.