Description
The State of Maryland's Department of General Services is seeking proposals for Call/Contact Center Services. The scope of work includes providing statewide call/contact center services. The proposal due date is April 17, 2026, at 2:00 PM local time. The RFP includes various attachments, such as amendments, a pre-proposal conference agenda, and a financial proposal template.
• The RFP is a double-envelope proposal.
• The main category is call management systems or accessories.
• Small Business Reserve Designation is No.
• VSBE and MBE participation percentages are 5.0% and 20.00%, respectively.