Citizen Request Management Software

The City of San Ramon (“City”) requests proposals (“Proposals”) from qualified individuals or firms (individually, a “Respondent” and collectively, “Respondents”) for Citizen Request Management (CRM) Software services.RFP DocumentsRequest for Information Responses - posted November 3, 2025Request for Information Responses (2) - posted November 6, 2025Planned RFP Schedule: The following schedule is provided for planning purposes based on current information. However, all dates are subject to revision, including the Proposal Deadline, and may be amended by addenda to this RFP:RFP Issued: October 23, 2025Pre-submittal Meeting: N/ARequest for Information Deadline: November 6, 2025 at 5:00 p.m.Proposal Deadline: November 13, 2025 at 2:00 p.m.Interviews (if requested by the City): Week of December 1, 2025Notice of Selection: December 16, 2025Council Approval and Award: January 13, 2026Commence Services: February 1, 2026Questions? Contact: Rick Maria, Information Technology Manager