Description
The City of Atlanta, on behalf of the Department of Aviation, is seeking a qualified contractor to provide contract personnel in support of the Credentialing Office. The selected contractor will provide personnel to support daily credentialing operations, including fingerprinting, identity verification, biographic data collection, credential processing, data entry, applicant check-in, queue management, customer service, badge application support, and related administrative functions. The contractor must demonstrate the ability to provide trained, reliable personnel capable of working in a high-volume, security-sensitive, customer-facing airport credentialing environment.
Key responsibilities include:
• Fingerprinting and biographic data collection
• Identity verification and document validation
• Data entry and system responsibilities
• Customer service and administrative support
• Compliance with TSA requirements, 49 CFR Part 1542, and the Airport Security Program
The contractor must also demonstrate sufficient staffing capacity, supervisory oversight, and replacement capability to provide uninterrupted coverage.