Water Meter Reading & Related Services

The City of Norwalk is seeking a qualified contractor to provide comprehensive water‑meter‑reading and related field services for its municipal water system and the Artesia Service Area. The contract spans three years with two optional one‑year extensions, and the work includes bi‑monthly manual reads of roughly 5,362 service connections, generation of work orders for meter repairs, rapid water‑service turn‑on/off, annual lead‑service‑line material surveys, and optional fire‑flow/cross‑connection testing. The contractor must use City‑provided handheld devices, submit reads within tight 8‑day windows, meet accuracy standards, and report illegal connections for incentive payments. Compensation is on a time‑and‑materials basis with hourly rates to be proposed. • Bi‑monthly manual meter reads for ~5,300 connections, with strict submission windows and error‑penalty provisions. • Work‑order creation for meter repairs, leak reports, and service activations/deactivations within 24 hours. • Annual lead‑service‑line inventory survey and optional fire‑flow/cross‑connection testing billed hourly. • Incentive of $10 per illegal connection identified; penalty of $10 per read error exceeding thresholds.