Cisco Hardware and Software Support (SMART Net Total Care)

The West Virginia Lottery Commission is seeking a vendor to provide Cisco hardware and software support, specifically SMART Net Total Care, for their agency-owned Cisco products. The contract is for one year, and the vendor must be a licensed reseller of Cisco. The scope of work includes providing extended service agreements, registering all Cisco hardware with Cisco SMART Net Total Care, and providing 24-hour direct access to the Cisco Technical Assistance Center. The vendor must also provide replacement parts within a specified timeframe. Some key points to consider are: * The contract is for one year only. * The vendor must be a licensed reseller of Cisco. * The scope of work includes providing extended service agreements and registering all Cisco hardware with Cisco SMART Net Total Care. * The vendor must provide 24-hour direct access to the Cisco Technical Assistance Center. * The vendor must provide replacement parts within a specified timeframe. * The contract includes a list of agency-owned equipment that requires support, including firewalls, switches, and routers.