Street Outreach Data Management System

The County of Orange is seeking a secure, centralized, cloud-based electronic operations management system to support the full lifecycle of the County’s Outreach & Engagement Program serving individuals experiencing homelessness. The proposed system will function as a comprehensive operational platform that supports the intake, triage, and dispatch of outreach requests, real-time geographic mapping of outreach activity, client engagement and service tracking, shelter bed coordination, interagency referral management, and performance monitoring. Key features of the system include referral intake and dispatch management, geographic mapping and field operations support, client engagement and case activity tracking, shelter bed reservation and placement management, service and referral tracking, encampment and hotspot monitoring, reporting, data analytics, and performance monitoring. The system must be capable of supporting both daily operational management and long-term program evaluation, while ensuring compliance with federal homelessness data standards and applicable data security regulations. • Referral intake and dispatch management • Geographic mapping and field operations support • Client engagement and case activity tracking • Shelter bed reservation and placement management • Service and referral tracking • Encampment and hotspot monitoring • Reporting, data analytics, and performance monitoring • Compliance with federal homelessness data standards and applicable data security regulations