Adaptive BIKETOWN Program

The City of Portland is seeking a contractor to provide short-term rental services of adaptive bicycles for the Adaptive BIKETOWN program. The contractor will be responsible for providing adaptive bicycles to the public, owning and operating the adaptive bicycles, maintaining the bicycles in good repair, and providing storage for users' mobility devices. The contractor will also be required to assist users with outstanding customer service, promote the program, and maintain branding standards with the City Sponsor and the broader BIKETOWN program. The contract will be for a duration of one year, with the option to renew for up to three years. The contractor will be required to provide quarterly reports to the City, including data on total unique customers, total bikes rented, and amount collected in rental fees. Key aspects of the job include: • Providing short-term rental services of adaptive bicycles • Maintaining a minimum operable fleet of 20 adaptive bicycles • Providing storage for users' mobility devices • Assisting users with outstanding customer service • Promoting the program and maintaining branding standards • Providing quarterly reports to the City