Cloud-Based Medical Transport Logistics Scheduling Software Application

The County of Orange, Health Care Agency is seeking a cloud-based medical transport logistics scheduling software application to support the coordination and management of crisis and non-emergency medical transportation operations. The software must meet certain functional requirements, including transport request intake and clinical triage, resource management, real-time operations, mobile access application, and reporting and compliance. The contract will be for a period of 3 years, with options for renewal. The successful bidder will be required to provide a fully operational cloud-based application, system configuration, platform training, technical documentation, and ongoing maintenance and support services. • Key features of the software include: • Secure portal for real-time trip scheduling and automated dispatch • Integration with contracted ambulance and non-emergency medical transport providers • Configurable triage workflows based on Agency protocols • Tools to view transportation schedules, unit availability, and certification levels • Automated resource matching based on capability, geography, and operational criteria • Real-time status notifications and secure real-time messaging • Mobile-friendly access to portal application • Reporting and compliance features, including dashboards and exportable reports