Description
The Department of Management Services is seeking proposals for Contact Center Services to provide customers with the capability to issue a request for quote to contractors with relevant experience. The contract will be for a term of 5 years, with the option to renew for an additional 5 years. The scope of work includes providing commodities and/or contractual services as described in the attachment A, Scope of Work. The department intends to make multiple, statewide awards, and the contract will be awarded to the responsive and responsible respondent whose proposal is determined to be the most advantageous to the State of Florida.
Key features of the job include:
• Providing contact center services to state agencies and eligible users
• Meeting the mandatory responsive requirements listed in Attachment B
• Submitting a complete proposal, including a technical proposal and a cost proposal
• Participating in a public meeting for proposal opening
• Complying with the terms and conditions of the solicitation
• Registering in the MyFloridaMarketPlace Vendor Information Portal (VIP) and the Business Network to submit a proposal