Description
The City of Birmingham seeks a comprehensive ticketing solution for the Boutwell Municipal Auditorium, a multi‑venue indoor arena. The vendor must deliver an end‑to‑end platform (software + hardware) that supports in‑person and online sales, mobile ticketing, e‑ticket generation, scanning, and integrated payment processing for major credit cards. The contract includes full implementation, training, and 24/7/365 support, with no price increases over a three‑year term. Evaluation will heavily weigh system capability, total cost, technology quality, support, and relevant multi‑venue experience.
• Provide a complete ticketing system (software, hardware, online portal, mobile app, and box‑office printing).
• Capture and export customer data, send email updates, and support e‑ticket scanning on mobile devices.
• Accept Visa, Mastercard, Discover, and American Express; generate real‑time sales and revenue reports.
• Deliver full implementation and staff training before August 8, 2026, and maintain 24/7/365 client‑support.
• No price increases allowed; contract term up to three years; must meet City non‑discrimination, DBE, E‑Verify, and insurance requirements.