Automated AI Non-Emergency Call Triaging System

Boone County is seeking a contractor to provide an Automated Artificial Intelligence (AI) Non-Emergency Call Triaging System. The system should be able to function 24/7 with 99.9% uptime, provide customizable programming for non-emergency calls, and automatically escalate calls to human operators when emergency indicators are detected. The system must also provide real-time call transcription and AI-generated summary data within 5 seconds of call escalation. The contractor will be responsible for monitoring the system's performance, providing backup procedures, and ensuring compliance with applicable laws and regulations. Key features of the system include: • 24/7 operation with 99.9% uptime • Customizable programming for non-emergency calls • Automatic escalation of calls to human operators when emergency indicators are detected • Real-time call transcription and AI-generated summary data within 5 seconds of call escalation • Compliance with applicable laws and regulations, including CJIS, HIPAA, and ADA requirements The contractor will be expected to provide a comprehensive proposal outlining their approach to meeting the requirements of the RFP, including their experience and expertise in providing similar services, their proposed methodology, and their pricing.