City Services Bill Printing and Mailing Services

The City of Corvallis is seeking a contractor to provide City Services bill printing and mailing services. The contractor will be responsible for printing and mailing approximately 9,700 customer statements each month. The services include printing, formatting, file sharing, security, mailing, and support. The contractor must provide secure transmission of City Service Billing data files, ensure confidentiality and security of customer data, and maintain Service Organization Control (SOC) 2 Type 2 Certification. The contractor must also provide live technical support, disaster recovery services, and be responsible for all costs associated with regenerating, reprocessing, reprinting, or remailing City Service bills caused by programming or production errors. • The contract requires the contractor to print and mail customer statements in a tri-fold format with a reusable envelope. • The contractor must use blank, white, 8.5” x 11”, 24lb, minimum of 30% recycled content paper with a micro-perforated payment coupon for easy tear-off. • The contractor must provide address verification to minimize postage costs and utilize address cleansing services. • The contractor must ensure the lowest postal rates available and provide USPS statements each mailing indicating the number of pieces mailed and the associated postage rate. • The contractor must provide live, direct technical support via phone and/or email between 8:00 a.m. and 5:00 p.m. Pacific Time with an initial response time of 30 minutes or less for critical technical issues.