Description
This contract is for the provision of preventive maintenance, repair, and support services for three specific UPS units located at County facilities in Cleveland, Ohio. The County seeks a qualified vendor capable of delivering twice‑yearly inspections, emergency 24/7 response within four hours, parts supply through the County’s WOW warehouse system, and on‑site training for staff. The agreement spans three years with a maximum ceiling of $25,000 and includes a contingency for scope changes.
• Scope covers scheduled preventive maintenance (six total inspections), emergency repairs, battery replacements, and technical troubleshooting for Liebert and APC UPS models.
• Service Level Agreement mandates 24 × 7 coverage, a 4‑hour on‑site emergency response, and a 100 % service completion guarantee.
• Vendor must provide background‑check‑cleared technicians, maintain a local account manager in Cleveland, and submit detailed staff qualifications and organizational charts.