Inbound/Outbound Call Services at TSTC - Statewide

The contract is for inbound/outbound call services at TSTC - Statewide. The selected vendor, ED FINANCIAL SERVICES, will provide assistance in a call center for both incoming and outgoing messages. The call center will handle inquiries related to admissions, financial aid, registration, student services, and general information. The contract is expected to be for one year with an option to renew for an additional year. Key aspects of the contract include: * The vendor will handle inbound calls from prospective students, current students, parents, faculty, and staff. * The call center may also handle outbound calls to follow up on inquiries, conduct surveys, and provide support to students. * The vendor will provide services to all TSTC locations, physical and online, across the state of Texas. * The contract has a potential value of over $100,000, and the vendor is required to submit a HUB Subcontracting Plan. * The vendor must comply with TSTC's cybersecurity requirements and provide evidence of relevant security controls/standards or independent audit.