Annual SCADA Control System Maintenance

This contract is for the annual maintenance of the SCADA control system for the City of Tucson's Water Department. The contract includes software maintenance services, professional support allowance, and 24/7 emergency support. The vendor, Schneider Electric Systems USA, Inc., will provide these services for a term of three years, starting from February 1, 2024, and ending on January 31, 2027. The contract includes a detailed scope of work, including the maintenance of the OASyS DNA SCADA system, and the provision of software updates and technical support. The contract also includes a preventative maintenance program, which will be performed annually to ensure the system's optimal performance. Some key points of the contract include: • The contract is for a term of three years, with the option for renewal. • The vendor will provide software maintenance services, including updates and patches, to ensure the system's optimal performance. • The vendor will provide professional support allowance, which includes on-site support, technical consulting, and training. • The vendor will provide 24/7 emergency support to ensure prompt response to any system issues. • The contract includes a detailed scope of work, which outlines the specific services to be provided by the vendor. • The contract includes a preventative maintenance program, which will be performed annually to ensure the system's optimal performance. • The contract includes a detailed pricing schedule, which outlines the costs for each service provided by the vendor. Some benefits of this contract include: • The contract provides a comprehensive scope of work, which ensures that all aspects of the SCADA control system are maintained and supported. • The contract includes a preventative maintenance program, which helps to prevent system issues and ensure optimal performance. • The contract provides 24/7 emergency support, which ensures prompt response to any system issues. • The contract includes a detailed pricing schedule, which provides transparency and predictability in terms of costs. Some potential drawbacks of this contract include: • The contract is for a term of three years, which may be a long-term commitment for the City of Tucson. • The contract includes a significant amount of technical terminology, which may be difficult to understand for non-technical stakeholders. • The contract includes a detailed scope of work, which may be time-consuming to review and understand.