Standard Operating Procedure and Policy Assessment & Revision

This contract awards a one‑year professional‑services engagement to assess, benchmark, revise, and implement a comprehensive set of Standard Operating Procedures (SOPs) and related policies for Santa Fe County’s Regional Emergency Communications Center (RECC). The consultant will conduct a phased effort: initial review, stakeholder‑driven benchmarking, draft revisions, and training/finalization, delivering a complete, CAD‑compatible SOP package. The work is technical, policy‑focused, and requires familiarity with public‑safety communications standards such as NENA, CALEA, NFPA, and APCO. • Scope covers full SOP lifecycle – assessment, rewrite, stakeholder validation, and training. • Deliverables include review reports, benchmarking analysis, draft and final SOPs, implementation plan, and training materials. • Contract is a single‑award, time‑and‑materials (hourly‑rate) arrangement with a one‑year term and possible extensions by amendment.