HBEX20 - Business Process Management Support

The California Health Benefit Exchange (Covered California) solicited a contract (HBEX 20) for enterprise‑wide Business Process Management (BPM) consulting services to improve and document internal processes across all functional areas of the exchange. The award was made to McQueen Consulting, LLC, a private consulting firm, for a fixed‑price engagement not to exceed $500,000. The work includes process design, modeling, gap analysis, creation of dashboards and reports, and ongoing oversight throughout the contract period (April 25 – December 31 2013). The contractor must provide a single point of contact, adhere to strict delivery schedules, and bear all travel costs. Deliverables are accepted and paid for only after Covered California’s review and acceptance. • Scope: enterprise‑wide BPM support covering marketing, enrollment, service center, financial management, and other areas. • Deliverables: process maps, workflow diagrams, dashboards, gap‑analysis reports, and project‑management plans. • Contract terms: fixed‑price (up to $500 k), no travel reimbursement, Form 700 filing required for each consultant, and no extensions for cost or time.