Palo Alto Support

This contract awards a one‑year support services agreement for a portfolio of Palo Alto Networks firewalls owned by Outagamie County. The County seeks a vendor to provide premium support, advanced threat‑prevention, URL filtering, DNS security, Wildfire, and GlobalProtect subscriptions directly through Palo Alto, with pricing submitted as a lump‑sum amount. Synercomm was selected as the awardee at a contract value of $181,433.45. • Scope: Annual maintenance and subscription services for multiple Palo Alto devices (PA‑220, PA‑440, PA‑1420, PA‑3220, PA‑3420, PA‑5220) listed in Attachment A. • Requirements: Support must be delivered through Palo Alto (no third‑party substitutes), include a detailed quote form, and report any price or product changes. • Procurement: Competitive bid under Chapter 22 of the Outagamie County Code; bids were due June 17 2026, 1 PM CT, submitted via email to the County contact. • Award: Single‑award to Synercomm for $181,433.45; the contract is a firm‑fixed‑price, one‑year term.