RFP 2019-09 Help On-Demand

This contract awards a state agency the development, hosting, and ongoing operation of a consumer “Help On‑Demand” callback tool that connects Covered California website visitors with certified enrollment experts. The contractor must build a web form, Android and iOS mobile apps, and a desktop application, and provide full lifecycle support, reporting, and compliance with change requests throughout the contract term. The effort is capped at $342,000, with an estimated annual funding level of $270,000, and includes an option for two one‑year extensions. • Scope: design, develop, host, and maintain a web‑based callback system plus mobile/desktop apps. • Funding: maximum $342 k total; cost weighted 40 % of evaluation. • Timeline: performance period March 1 2020 – June 30 2021, with optional extensions. • Vendor: single award to Big Wave Systems, LLC (Colorado).