Radio System Maintenance and On-Call Emergency Service

The City of Spokane is procuring a two‑year contract (with three optional one‑year extensions) for comprehensive radio system maintenance and on‑call emergency support for its municipal public‑safety communications network. The awardee must provide 24/7 emergency response (within two hours), routine preventive maintenance, repairs, and consultative services across multiple radio sites, and must maintain a service shop within 40 miles of Spokane or guarantee a two‑hour on‑site response. The contract requires Motorola‑certified technicians, a detailed line‑card, certifications, and warranty documentation to be uploaded to ProcureWare. • Scope covers maintenance of ~1,000 analog radios, site equipment (towers, antennas, microwave backhaul, batteries, generators) at 13 primary locations plus additional sites. • Vendor must deliver 24/7 emergency call‑out service, provide training, consultation, and parts markup, and adhere to performance response‑time metrics. • Base term is two years (Jan 2024‑Jan 2026) with up to three one‑year renewals, and pricing will be submitted as hourly and flat‑rate rates (time‑and‑materials).