Maintenance and Support Renewal for Land Record Management Services

This contract is a five‑year sole‑source renewal for the Hybrid Land Records Management software used by San Juan County’s Clerk’s office. The vendor, Neumo, will provide ongoing software licensing, cloud‑hosted application access, and full maintenance and support services, including updates, professional services, and integration support. The agreement locks in annual fees that increase modestly each year and includes provisions for audits, late‑payment charges, and reinstatement fees if the contract lapses. • Scope: SaaS‑based land‑records management platform (Hybrid solution) with maintenance, support, and professional services. • Term: 60 months (07/01/2026 – 06/30/2031) with optional renewal and reinstatement fee provisions. • Value: $215,365 base total (annual fees $37,450–$49,089) plus up‑to‑7 % annual escalations. • Procurement: Sole‑source award to Neumo, justified by the vendor’s unique capability to maintain and update the system. • Governance: County executive approval required; includes audit rights, liability caps, and tax‑exempt handling.