Description
The City of Palm Bay, Florida is seeking proposals for a Lockbox Service Provider to process customer payments for the Utilities Department. The lockbox services will be utilized for billing 33,745 water and sewer customers on a monthly basis, as well as for quarterly bills for sanitation and storm water utility services. The City aims to obtain standard terms and price guarantees for a fixed period, allow providers located within the State of Florida to provide services, and ensure accurate and timely processing of customer payments. The key aspects of this contract include the provision of lockbox services, payment processing, and customer service.
• The contract is for lockbox services for the Utilities Department.
• The services will be used for billing water and sewer customers, as well as for sanitation and storm water utility services.
• The City aims to obtain standard terms and price guarantees for a fixed period.
• The contract is open to providers located within the State of Florida.
• The City requires accurate and timely processing of customer payments.