Inbound Telemarketing & Fulfillment

The City of Independence, Missouri, issued a request for proposal (RFP) for inbound telemarketing and fulfillment services. The contract was awarded to USA800. The services include responding to inquiries with valid addresses for information about Independence in an appropriate and timely fashion, maintaining a complete database of responses, and providing fulfillment services in response to requests in a timely fashion. Key aspects of the contract include the evaluation of the RFP, the intention to award the contract to USA800, and the contact information for the procurement specialist. • The RFP was issued on October 10, 2011, and the bid submission date was October 24, 2011. • The contract involves inbound telemarketing and fulfillment services for the Independence Tourism Department. • The vendor is required to respond to inquiries and maintain a database of responses. • The contract was awarded to USA800 based on the evaluation of the RFP.