CJFS 2023: Cares Intergration

This contract seeks to extend Cuyahoga County’s existing AWS communications platform by adding the 443‑CARES number and integrating existing 987‑7000 call flows. The project will create new call flow configurations, merge the two numbers for direct routing, and ensure queueing functionality on the enhanced platform. The work is technical in nature, focusing on cloud‑based telephony services and requires expertise in AWS, VOIP, and call‑flow design. • Scope: Add 443‑CARES to AWS, merge 987‑7000 into 443‑CARES, and configure related call‑routing and queueing. • Delivery: Must be completed after award with no specific timeline disclosed. • Procurement: Informal county sourcing event, awarded to an undisclosed vendor.