Employee Assistance & Wellness Services / HR

The City of Worcester is seeking a three‑year employee assistance program (EAP) and wellness services contract for roughly 2,100 employees, including public‑safety staff. The scope includes 24/7 crisis counseling, Substance Abuse Professional (SAP) assessments for DOT testing, on‑site and virtual wellness training, a digital portal/app, quarterly utilization reporting, and a re‑branding/marketing plan. The City will award the contract to the most advantageous proposal on a cost‑per‑employee‑per‑month basis, with the incumbent vendor AllOne Health ultimately selected. • 24/7 telephone crisis line staffed by qualified clinicians; unlimited debriefing for tragic events. • SAP services for DOT drug/alcohol referrals with rapid turnaround (5‑7 days). • Minimum 30 hours of on‑site training per year (12 hours for public‑safety), plus mental‑health first‑aid training, wellness seminars, and a mobile app. • Quarterly reporting, meetings with HR, and a marketing plan to re‑brand the program. • Vendor must meet Massachusetts licensing, insurance (≥ $1 M liability, $2 M property), and non‑discrimination requirements.