Security Checkpoint Augmentation and Related Customer Services at the Southwest Florida International Airport

The contract is for security checkpoint augmentation and related customer services at the Southwest Florida International Airport. The vendor will be required to provide various airport customer support and processing services, including security checkpoint queuing and line management, security bin management, passenger screening divestiture assistance, and related customer service tasks. The contract was awarded to ISS Action, Inc, who was determined to be the most responsive and responsible bidder. Some key points about the job's work and scope-of-work include: • The vendor will be responsible for providing customer support and processing services at the airport's security checkpoints and related facilities. • The vendor will be required to provide personnel to manage security checkpoint queuing and lines, as well as assist with passenger screening divestiture. • The vendor will be responsible for maintaining security bins and providing related customer service tasks. • The vendor will be required to provide supervision and management of their staff. • The vendor will be responsible for providing automated passport control kiosk assistance. The contract has a bid tabulation sheet that lists the bids from different vendors, including ABM Aviation, Inc and ISS Action, Inc. The sheet shows that ISS Action, Inc was the most responsive and responsible bidder, and was awarded the contract.