RFP 2013-16 Change Management Consulting for Enrollment Functionality Improvements

This contract awarded by Covered California calls for a consulting firm to provide comprehensive change‑management services related to the enhancement of the state’s health‑insurance enrollment platform ahead of the October 2014 Open Enrollment period. The vendor must develop a formal project management framework, create and execute a deployment and training plan, document current and future business processes, and deliver post‑Go‑Live support. All deliverables require approval by Covered California’s project manager, and payments are made on a time‑and‑materials basis contingent on approved work products. The effort spans a twelve‑month period with a possible one‑year extension. • Provide project‑ and change‑management consulting for enrollment‑functionality upgrades. • Produce training materials, process documentation, and a hand‑off plan for transition to agency staff. • Deliver weekly progress reports and maintain a single point of contact throughout the contract term.