Help Desk Ticketing System

The contract is for a Help Desk Ticketing System, with Octilion LLC DBA Bilions providing the service. The initial term of the contract is 3 years, with the option to extend for an additional 3 years. The contract has a expenditure cap of $93,093.00 for the initial term. The scope of work includes the implementation of Jira Service Management, a service management solution, and the provision of training and support. The contract also includes provisions for data security and HIPAA compliance. Key features of the service include incident management, change management, reporting and analytics, and integration with external tools.