18/0045 - Photocopiers Services and Related Items

The contract is for photocopier services and related items for Harris County and the Harris County Flood Control District. The contract was awarded to Dahill Office Technology Corporation, a wholly owned subsidiary of Xerox Corporation, for a term of 8 years, with an option to renew. The contract includes the provision of photocopiers, printers, and other related equipment, as well as maintenance and support services. The contract also includes a comprehensive assessment of the county's current technology environment and workflow processes, with the goal of identifying areas for improvement and implementing cost-saving measures. Some key features of the contract include: • In-house rental on factory-new Xerox devices to support contract flexibility • No cost or additional purchase orders to manage for additional copies/month • Benchmark Xerox technology that pioneered the industry and continues to be at the forefront of innovation • Secure mobile printing from any mobile or PC device • Wi-Fi direct printing at no additional charge • Fax option at no additional charge • Device management through a single powerful interface to manage, monitor, and update all networked printers and multifunction devices across Harris County • Updated SMB support to comply with new standards • New Dahill Direct Link App places service and supply requests calls instantly from the MFP panel • Incumbent Xerox technology promotes ease of transition into new devices • Vendor financial stability that ensures ability to fulfill requirements for the contract • Local coverage with one point of contact for account management • Customized local billing • Online vendor portal for fleet management, online training, and service requests • Auto supply monitoring and replenishment program • Exceptional customer service via our dedicated major account care team • Factory-trained and certified technicians with a proven track record • Guaranteed service response times • Customer-driven replacement guarantee • Environmentally conscious best practices for materials and recycling • Unsurpassed security offerings with McAfee support, enterprise fleet monitoring, and troubleshooting software to reduce printer downtime • Genuine OEM parts and supplies to maximize reliability • Specific detailed implementation plan with experience to execute on time • Multi-tiered training program to maximize your return on investment • Service level consistency through our business reviews showing fleet performance, adherence to service level agreement, recommendations for improvement, and new technology review