3-1-1 System

The County of Sacramento issued a Request for Proposal (RFP) for a 3-1-1 System, which is a customer service center that provides residents with easy access to information and services. The RFP was issued on March 22, 2012, and the bid submission date was May 31, 2012. The contract was awarded to Kana Software Inc. after a evaluation process that included demonstrations and scoring. The contract is for the purchase and installation of the required components to implement a 3-1-1 System, and for on-going post-implementation support. The key features of the contract include: • Implementation of a 3-1-1 System • Purchase and installation of required components • On-going post-implementation support • Coordination of Web 3-1-1 across the entire County • Capability to offer mobile application interfaces The contract is expected to improve customer service and provide residents with easier access to information and services.