Consultant - AI / MCRWB

The City of Worcester issued a public solicitation (Bid No. 8541‑W6) for a consulting firm to design, develop, deploy, and maintain an AI‑powered “MassHire Career Center Concierge/Navigator” chatbot for the MassHire Central Region Workforce Board. The scope includes multilingual (Spanish, Portuguese, Haitian Creole) natural‑language processing, real‑time voice interaction, integration with MassHire JobQuest and other partner APIs, full WCAG 2.1 accessibility compliance, and a six‑month post‑launch support period. The project must be completed within 180 calendar days of award, with a total budget ceiling of $25,000. The contract was awarded to Domitek as the lowest responsive and responsible bidder, with a bid price of $22,000. The solicitation was open to full and open competition, and the procurement process was overseen by the City’s Purchasing Division. • AI chatbot design & development (NLU, voice, multilingual) embedded in existing MassHire websites • Integration with job‑search databases and compliance with accessibility & data‑privacy regulations • Fixed‑price contract ($25K ceiling) with a 180‑day delivery target and 180‑day support clause