iCapture Software & IBML Hardware Maintenance & Support Renewal

This solicitation concerns the renewal of ongoing maintenance and support services for the California Franchise Tax Board’s iCapture document‑capture platform and associated IBML Fusion scanner hardware. The contract bundles software maintenance for iCapture (production and non‑production instances) and Tangent Deposit21, plus hardware maintenance, parts replacement, and extended warranty for IBML scanners. Service hours, response‑time commitments, and security requirements are detailed, and the award will be made to the lowest net‑cost responsive bidder, with small‑business and DVBE preference adjustments applied after cost evaluation. • Scope: software updates/patches, incident handling, hardware preventive and corrective maintenance for iCapture, Tangent, and IBML systems. • Performance period: 12 months (07/01/2026 – 06/30/2027) with defined support hours and response times. • Evaluation: lowest net cost after applying up‑to‑5 % small‑business and DVBE incentives. • Mandatory compliance: California seller’s permit, recycled‑content certification, Iran Contracting Act, confidentiality, background checks, insurance, WCAG 2.1 accessibility, and GenAI disclosure.