Service Delivery Fee Study

The City of Milpitas is seeking a qualified proposer to perform a service delivery fee study, which includes a detailed assessment of the city's permitting and inspections performance, customer service, organizational structure, staffing efficiencies, and advanced city-wide planning. The study will also include a liability analysis and will provide recommendations for improvements. The contract was awarded to Matrix Consulting Group LTD, who submitted the most advantageous proposal after consideration of all evaluation criteria. • The scope of services includes a detailed service delivery/organizational assessment, fee studies, and a liability analysis. • The city requires that proposals be submitted electronically through a secure mailbox at Public Purchase. • The proposer must be licensed and bonded in accordance with industry practices, laws, rules, and regulations governing the performance of services required in this RFP. • The city anticipates that the outcomes from the study will serve as a new work plan identifying key improvements in permitting and inspections performance, customer service, organizational structure, staffing efficiencies, and advanced city-wide planning.