911 Secure Solution/Avaya Sentry

The City of Tucson has contracted with ConvergeOne, Inc. to provide a 911 Secure Solution, which includes the implementation of Avaya's SENTRY E911 system. The solution provides NG911 enterprise calling capabilities and facilitates compliance with Kari's Law and the Ray Baum Act. The contract includes professional services for implementation and support, as well as annual software updates and technical support. The solution will be implemented remotely, and ConvergeOne will provide training and support to the City of Tucson. The contract has a term of three years, with the option to renew for an additional term. Key aspects of the contract include: • Implementation of Avaya's SENTRY E911 system • Professional services for implementation and support • Annual software updates and technical support • Remote implementation and support • Training and support for the City of Tucson • Three-year term with option to renew • Compliance with Kari's Law and the Ray Baum Act