Medicaid Customer Service Center

The State of Wyoming, specifically the Wyoming Department of Health, is seeking proposals for providing Medicaid customer service center services. The services include handling customer inquiries, providing information, and resolving issues. The contract was awarded to AHS and Maximus, with AHS having the highest combined score. The contract requires the vendors to provide a comprehensive customer service solution, including staff, equipment, and technology. The vendors must also meet certain requirements, such as having experience in providing similar services, having a proven track record of success, and being able to meet the state's technical and functional requirements. • The contract is for Medicaid customer service center services. • The vendors must provide a comprehensive customer service solution. • The vendors must have experience in providing similar services. • The vendors must have a proven track record of success. • The vendors must be able to meet the state's technical and functional requirements.