Software and Services Contract

The Software and Services Contract is between ABC Solutions, Inc. and the City of New Heights for the purchase, installation, and maintenance of the ProTrack software platform, as well as ongoing professional services for system customization, training, and support. The contract term is for five years, commencing on January 1, 2024, and ending on December 31, 2028. The total contract value is $2.5 million. Key aspects of the contract include: • Delivery of the ProTrack software within 90 days of contract signing • On-site implementation services • Customization of the software to meet the specific needs of the City's procurement processes within six months of installation • Training sessions for City staff during the first three months post-implementation • Technical support, including regular system updates and bug fixes, on an ongoing basis • Performance guarantees to ensure system uptime and reliability, with a 99.5% uptime guarantee and a response time of two hours for critical support requests • Payment for services will be made in installments, with 40% due upon contract signing, 30% after successful system installation, and the remaining 30% upon project completion and final acceptance by the City of New Heights.